Terms of service

These Terms of Service ("Terms") govern your use of fenleyco.com (the "Site") and your purchase of products from Fenley Co. ("we", "us", "our"). By using the Site or placing an order, you agree to these Terms.

1. Products and descriptions We sell 3D-printed candle holders, lamps and decorative objects, printed to order. We make every effort to show dimensions, colors and finishes accurately; small variations and fine layer lines are part of how each piece is made. A photo marked as a designer's render shows the design; your piece is printed in the material named on its page. Lights are not included unless the product page says so.

2. Pricing and payment All prices are listed in US Dollars (USD). Payment is processed securely at checkout through the payment methods displayed. We reserve the right to correct pricing errors; if a product's correct price is higher than the price displayed at the time of your order, we will contact you before proceeding.

3. Orders Each piece is printed after you order. To ask about changing or cancelling an order, email us as soon as possible; once printing has started we may not be able to change it.

4. Shipping Shipping terms and delivery timelines are described in our Shipping Policy.

5. Replacements We do not take returns. If a piece arrives damaged or is not what you ordered, we replace it as described in our Refund Policy.

6. Safe use Our pieces are printed in PLA, which softens with heat. Keep them away from heat sources, hot cars and direct sun. Use battery LED lights only. Never use a real candle or open flame.

7. Intellectual property All content on this Site, including text, images, logos and design, belongs to Fenley Co. or its licensors and may not be reproduced without permission. Some designs are licensed from independent designers and credited on each product page.

8. Limitation of liability To the maximum extent permitted by law, our liability for any claim arising from a purchase is limited to the amount you paid for the product concerned. Nothing in these Terms limits liability that cannot be limited under applicable law, including your statutory consumer rights.

9. Changes to these Terms We may update these Terms from time to time. The version published on this page at the time of your order applies to that order.

10. Contact Fenley Co. customer support: support@vanelum.com.