Refund policy

Each piece is printed to order in our studio, so we do not take returns. If something is wrong with your order, we replace it.

Damaged or not right

If your piece arrives damaged, or it is not what you ordered, write to us at support@vanelum.com with your order number. We print a new one and ship it to you free. You do not need to send anything back.

Duties and taxes

Your order ships from our studio in Vietnam. If US import duties or taxes are charged, you pay them at delivery.

Lights

Lights are not included unless the product page says so.